NO RETURNS ON ENGINES OR SHORTBLOCKS
NO RETURNS ON HYDRAULIC PUMPS
NO RETURNS ON PRESSURE WASHER PUMPS
NO RETURNS ON HYDRAULIC WHEEL MOTORS
NO RETURNS ON AIR COMPRESSOR PUMPS
NO RETURNS ON FLUIDS SUCH AS BUT NOT LIMITED TO OILS.
NO RETURNS ON SPECIAL ORDER ITEMS
NO RETURNS ON "LAST ONE" OR DISCONTINUED ITEMS
NO RETURNS ON ELECTRICAL PARTS *
NO RETURNS ON GASKETS, O-RINGS, SEALANTS, AND OTHER SEALS
NO RETURNS ON PARTS THAT WERE INSTALLED
NO RETURNS ON AIR FILTERS ELEMENTS OR PRECLEANERS
NO RETURNS ON FUEL FILTERS OR OTHER SIMILAR FILTERS
IF WE DO PERMIT THE RETURN OF ANY ITEM FOR WARRANTY PURPOSES WE WILL NOT REFUND ANY MONIES UNTIL WE RECEIVE WARRANTY REIMBURSEMENT FROM THE MANUFACTURER OR SUPPLIER. IF THE CUSTOMER STILL NEEDS THE ITEM, PRIOR TO OUR REIMBURSEMENT, THE CUSTOMER MUST PURCHASE THE REPLACEMENT ITEM OR WAIT UNTIL OUR REIMBURSEMENT OCCURS WE WILL THEN SEND OUT A REPLACEMENT OR REFUND ANY MONEY DUE THE CUSTOMER.
SPECIAL ORDER ITEMS- Not returnable.
If you found a "CONTACT US" note on our website, that item is considered a special order item. It is your responsibility to decide if our delivery time frames don't meet your expectations. While we can quote you estimated delivery on special order items, we will not be held responsible for delays in delivery caused by factory or vendors beyond our control.
Once an order for a special order item is submitted, our policy on cancellations is the same as a parts return. This does require our approval and agreement to make a cancellation on a special order item. You may be charged any charges we will incur including but not limited to a 20 percent restocking fee and any other cancellation charges or fees our suppliers or manufacturers may impose upon us. If our supplier has a "NO CANCELLATION" policy or fees then we too will not be able to cancel the special order or do so without passing any charges on to you the customer. If your order is approved for cancellation and occurs prior to shippment or any shipping charges have been applied to this order then your refund will be less any charges less shipping charges, if any.
Special order items are items such as but not limited to Air Compressor Pumps that have to be built, Engines or Short Blocks that require factory building, and any other item or items that are not considered normal shelf item by our company or our suppliers or manufacturers or any other company or entity not mentioned here within.
* Exceptions- If and in case of customer error, and "if' we agree to allow for parts to be returned that otherwise would would not be permitted to be returned (same listed above), then a 20 percent restocking fee will be applied. All other fees previously mentioned that are non refundable will remain NON REFUNDABLE.